Emergency Dispatch Preparation
The right information helps the response team move faster.
Call first when water is actively flowing or the property has electrical, ceiling, sewage, floodwater, structural, gas, or fire concerns.
Dispatch Information
Gather what you safely can.
Property addressInclude building, unit, suite, gate, lockbox, or floor information.
On-site contactName, phone number, and who can authorize access or work.
Water sourceBurst pipe, water heater, appliance, roof, toilet, floodwater, or unknown.
Current conditionWhether water is still flowing and which rooms or levels are affected.
Safety concernsWet electrical fixtures, sagging ceilings, sewage, floodwater, gas, or structural concerns.
Property prioritiesOccupants, tenants, inventory, equipment, critical rooms, scheduled operations, or access restrictions.
Commercial and Managed Properties
Include the operational information that affects access and response.
Commercial and multifamily dispatch may require additional contacts, utility information, tenant or resident coordination, security, and scheduled access.
Decision-makersOwner, manager, maintenance, facility, occupant, and insurance and claim contacts.
Building systemsWater shutoff, electrical, HVAC, fire protection, elevators, and security.
Occupied areasResidents, tenants, customers, employees, guests, and critical operations.
Access and schedulingKeys, gates, loading zones, work hours, vendors, and restricted spaces.
Next Step