Property owner
Provides incident information, authorizes work within their authority, and makes property decisions.
Stakeholder Coordination
Recovery becomes harder when people do not know who controls which decision.
Owners, occupants, managers, contractors, carriers, lenders, consultants, attorneys, and regulators may each control different information, approvals, funds, or responsibilities.
Stakeholder Roles
Tenant or occupant
Reports conditions, provides access and contents information, and helps identify operational needs.
Property manager
Coordinates access, tenants, vendors, ownership communication, and continuity.
Mitigation contractor
Documents conditions, performs authorized stabilization work, monitors progress, and prepares factual records.
Repair contractor
Develops the technical repair scope, coordinates trades, performs reconstruction, and documents completion.
Plumber or source-control trade
Identifies and repairs the immediate source when within trade scope.
Insurer / initial claim contact
If a claim is opened, the carrier receives the report and provides the claim number and initial contact pathway. SDM does not interpret or negotiate the claim.
Engineer, hygienist, or consultant
Provides specialized evaluation when technical, environmental, structural, or causation questions require licensed or specialty expertise.
Regulator or local authority
May oversee permits, public health, fire safety, building safety, or licensing.
Common Decision Points
Immediate access
Who can authorize entry, shutoff, demolition, or emergency work?
Occupancy
Can the property remain occupied or partially operational?
Contamination
Does the water source or environment change cleaning and material handling?
Material salvageability
Can materials remain, be selectively removed, or require replacement?
Scope ownership
Which party is responsible for common areas, units, tenant improvements, or equipment?
Initial claim reference
If a claim was opened, has the carrier, claim number, date reported, and initial contact been recorded?
Temporary measures
Are dry-in, containment, relocation, temporary power, or phased access relevant?
Repair sequencing
What must occur before enclosure, finishes, or reopening?
Contents
Which items stay, move, clean, restore, store, or become part of a incident record inventory?
Business continuity
Which operations, rooms, units, or services must remain available?
Documentation
Which facts, photographs, logs, estimates, invoices, and communications remain incomplete?
Closeout
Which repairs, warranties, inspections, documents, and unresolved property items remain open?